Decision Support and Business Intelligence Systems (8th Edition)
by Efraim Turban
from Prentice Hall
Appropriate for all courses in Decision Support Systems (DSS), computerized decision making tools, and management support systems.
Decision Support and Business Intelligence Systems 8e provides the only comprehensive, up-to-date guide to today's revolutionary management support system technologies, and showcases how they can be used for better decision-making. This completely revised and re-titled edition incorporates the expanded coverage of Business Intelligence and reflects the emphasis that most decision support courses are now taking.
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series)
by Larissa T. Moss
from Addison-Wesley Professional
The ASTD Handbook of Training Design and Delivery
by George M. Piskurich
from McGraw-Hill
This comprehensive companion volume to the bestselling ASTD Training and Development Handbook (Craig, ed.) helps trainers design classroom, self-study, or technology-based training programs. Delivering the latest information on how adults learn best and human performance technology, it shows trainers how to prepare lesson plans, create visual aids, and deliver highly memorable presentations.
Written by experts working with the nation's leading training organization, this book is a treasure trove of information for trainers on how to go about designing a training program, gathering content, finding subject matter experts, determining what fits your training needs, and much more.
Running an Effective Help Desk, 2nd Edition
by Barbara Czegel
from Wiley
The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
This book is for you if you are:
* A business manager charged with researching, planning, and setting up a Help Desk in your organization
* An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
* A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.
The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel:
* Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet
* Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk
* Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
On the companion website you'll find:
* Real-life Web-based Help Desk examples
* All the templates from the book in HTML and Word formats.
Microsoft Office 2007 SharePoint Server - Collaboration Features - Quick Reference Card - Office Collaboration Quick Start Cards: Computer Shortcuts, Cheats, Tips & Tricks Guides. 6 Pages Ea, Tri-Fold. Easy Storage-Windows Share Point Services-WSS (Software Quick Reference Cards)
from BrainStorm Inc
Quick Start Card for Microsoft SharePoint 2007, Collaboration Six tri-folded pages of easy-to-understand instructions for the collaboration features in SharePoint 2007 and Windows SharePoint Services (WSS). --- Able to reduce help desk calls while giving users tangible training, BrainStorm's Quick Start Card for the collboration features of Microsoft Office SharePoint Services 2007 and for Windows SharePoint Services (WSS) is a ready reference SharePoint users and designers should never go without. --- From coordinating tasks to creating sites and workspaces, BrainStorm's Quick Start Card for the collaboration features of Microsoft SharePoint 2007 gives both MOSS SharePoint users and WSS SharePoint users a tangible training reference card that teaches novice to advanced end users how to perform the following SharePoint functions, plus many more. --- Coordinating Tasks --- Setting Up Announcement Alerts --- Using Discussion Boards --- Adding Project Tasks --- Connecting Calendars and Tasks with Outlook --- Creating a WikiPage Library --- Creating Sites and Workspaces --- BrainStorm's durable tri-fold cards are coated to protect against spills, fading, and running. These cards are perfect to hang in a cubicle for all-day reference or to take in a laptop bag. The full-color step-by-step illustrated instructions on each of the 6 full pages of content can also take the stress out of learning a new technological paradigm, like Microsoft SharePoint.
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
by Fred Beisse
from Course Technology
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
by Mark Edward Soper
from Que
Each year, thousands of harmless PCs suffer the pain and humiliation of buggy Windows installations, bad cable connections, mismanaged system resources, viruses, and slow Internet connections. All too often, these downtrodden PCs end up being scrapped before their time by owners who just can't care for them any longer. The real travesty is that with a little love, these wounded PCs could become useful members of society. That's where PC HelpDesk in a Book comes in. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. End-users will be armed to perform cost-effective upgrades, repair fouled Windows installations, and squeeze out a little more performance from a slow Internet connection in lieu of purchasing a new computer.
Each year, thousands of harmless PCs suffer the pain and humiliation of buggy Windows installations, bad cable connections, mismanaged system resources, viruses, and slow Internet connections. All too often, these downtrodden PCs end up being scrapped before their time by owners who just can't care for them any longer. The real travesty is that with a little love, these wounded PCs could become useful members of society. That's where PC HelpDesk in a Book comes in. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. End-users will be armed to perform cost-effective upgrades, repair fouled Windows installations, and squeeze out a little more performance from a slow Internet connection in lieu of purchasing a new computer.
Leo Laporte's PC Help Desk (Laporte Press)
by Leo Laporte
from Que
Nurse your PC back to health with a little help from Leo Laporte. Leo Laporte's PC Help Desk in a Book uses a unique, medical dictionary approach, complete with symptoms, diagnosis, and treatment for all of your common and not-so-common PC maladies. Flow-charts will help you correctly diagnose and treat such problems as:
- Windows installation woes
- Storage device tragedies
- Printer problems
- Pesky audio, video and general multimedia mayhem
- Keyboard and mouse afflictions
- Home networking headaches
- Core PC hardware issues
- Application failures
- Viruses, spyware and spam infections
Building & Managing a World Class IT Help Desk
by Bob Wooten
from McGraw-Hill Osborne Media
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
Six Sigma for IT Management
by Sven Den Boer (Lead Author)
from Van Haren Publishing
This is a unique publication, giving the application of the Six Sigma approach in combination with ITIL best practice. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This book demonstrates how IT can be made to work as an enabler to better business processes.
+++
